We ship to all EU countries VAT Paid via the EU IOSS scheme. This means there is no delay at Customs and no VAT or duty to pay on delivery.
The value of the order MUST be less than €150 (excluding VAT and shipping). If you wish to order multiple items with a total value of more than €150, please place separate orders.
You have the choice of Postal or Courier delivery. All details are in the shopping basket/checkout.
For European Countries OUTSIDE the EU, for example Switzerland and Norway, please be aware of the following differences.
1. We deduct 20% UK VAT from our UK prices. You will be shown the net prices on our website. The same net price is used for all countries outside the UK. Our website will detect your country and should automatically deduct the UK VAT from the prices. If this has not happened automatically, don’t worry: When you enter the destination country in the checkout, UK VAT will be deducted at this point.
2. The shipping charge is for the delivery to you (DDU – Delivered Duties Unpaid) but does not include any other charges (see point 3 & 5). We include the necessary Customs Declaration & Commercial Invoice with the shipment.
3. When the order arrives in your country, you may have to pay your local sales tax (VAT) and duty etc, if applicable, before delivery.
4. If your order is for items with EU or UK origin there is NO DUTY to pay.
5. Items manufactured outside the EU or UK (for example our Japanese kimono) may be charged import duties. If this is charged, expect to pay 10%-12% extra.
6. Returns: We will send you information on the correct procedure to return items to us. You are responsible for the return postage. We are unable to refund VAT, Duty or clearance charges for deliveries outside the EU.
If the correct procedure is not followed, any extra costs may be deducted from your refund.
If you have any questions about delivery to the EU or other countries in Europe, please contact us.
