We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and the General Data Protection Regulations 2018 (GDPR).
We collect information about you for two reasons: firstly, to provide you with information where you have given your consent (e.g. signing up for offers, newsletters and marketing), and secondly, in order to process your order or to deal with a query you have asked us to answer.
After your order has been processed, we will not e-mail you in the future unless you have given us your consent to do so.
If you would like to be contacted with occasional newsletters, special offers and a request to leave a review, please tick the consent box when you order or register on the site. We will give you the chance to refuse any marketing email from us in the future.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.
You have the right to request that your data be deleted.
We do not store credit card details.
During the on-line checkout procedure, we have no access to your credit or debit card numbers. In the case of telephone orders, any paper records of credit or debit card numbers are safely destroyed immediately after electronic verification.
The personal information that we hold is held securely on servers in the UK in accordance with our internal security policy and the law.
We only use cookies essential to the functionality of the site, for example remembering the items in your basket. We do not share or sell your personal data to anyone.
Order Processing: We use your name, address, email and telephone number in order to process your order. This includes passing this information to carriers such as Royal Mail & Federal Express to generate shipping labels for the parcels.
Marketing: Where you have given consent, we use your name, address and email address to send you marketing information.
Reviews and Social Media: Reviews posted on our website are publicly identified by First Name only.
VAT Compliance and Data Collection
To ensure compliance with European Value-Added Tax (VAT) regulations, we use a thirdparty service provided by EAS Project (easproject.com) for VAT reporting. This service collects and processes certain sales data from our checkout process solely for the purpose of VAT reporting to European tax authorities. The information collected includes:
• Transaction details (e.g., product or service purchased, amount paid)
• Customer information (e.g., billing and shipping address, VAT identification number if applicable)
Purpose of Data Collection
The collected data is used exclusively for:
• Calculating and reporting VAT owed to European tax authorities
• Ensuring compliance with relevant VAT laws and regulations
Data Security
EAS Project employs robust security measures to protect your data during transmission and storage. We have entered into a data processing agreement with EAS Project to ensure that your data is handled securely and in accordance with applicable data protection laws.
Data Sharing
We do not share your personal data with EAS Project for any purpose other than VAT compliance. Your data will not be sold, rented, or disclosed to third parties for marketing or other purposes.
More information
For any questions or concerns regarding the handling of your VAT data, please contact EAS directly at support@easproject.com or visit their website at easproject.com for more information.
If you have any questions/comments about privacy, you should contact us.
